News! Digital Jobcentres

Jobcentres will be going digital.

Implementation will commence this month and is expected to have rolled out across the Jobcentre network by Autumn 2014. More computers will be installed, which will be available for job seekers to make greater use of internet services.

The aim is to provide an easy to access service so that jobseekers can manage their jobsearch activities, such as making job and benefit applications online, checking emails and updating their CVs to post on Universal Jobmatch.

Free WiFi access will be offered, which means visitors to Jobcentres, including partners and employers can also access the web using their own laptops and mobile devices.

To modernise Jobcentres, Jobpoints and visitor phones have been removed to make space in the entrance area for the new digital services.

An assisted service has been introduced so that claimants who need help to access services are given face to face support in the jobcentre. This service will replace the claimant phones so that staff can better answer claimants queries or help them to make online claims, create and/or update a CV or apply for jobs.

Where claimants are able to access services independently they will be encouraged to do so. However, the level of support provided to those claimants identified as having complex needs and/or requiring additional support to access services will not change.